1. Eligibility and accounts
The Service is intended for business use by organizations hiring employees or contractors. By accepting these Terms you represent that you are at least 18 years old, that you have authority to bind your organization, and that the information you provide on registration is accurate.
You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity that occurs under your account. Notify us promptly at support@thebetterhire.ai of any unauthorized use.
2. The Service
TheBetterHire provides tools for resume-to-job matching, AI-led and human-conducted interviews, recording, transcription, competency scoring, candidate comparison, and reporting. Some features are accessed through third-party platforms (such as Claude.ai or ChatGPT) via our Model Context Protocol (MCP) server.
We may add, change, or remove features at any time. We will not materially reduce the functionality of a paid plan during its current billing period without notice.
3. Customer Data
You retain all rights, title, and interest in the data you or your candidates submit to the Service, including job descriptions, resumes, interview recordings, transcripts, and any derivative outputs (the "Customer Data").
You grant us a limited, non-exclusive, worldwide license to host, copy, transmit, display, analyze, and otherwise process Customer Data solely as needed to provide the Service to you, comply with the law, and enforce these Terms.
You are responsible for ensuring you have all necessary rights and permissions (including from candidates, where applicable) to submit Customer Data to the Service and for the lawful basis on which you process it.
4. Acceptable use
You agree not to:
- Use the Service in violation of any law or regulation, including employment, anti-discrimination, privacy, and export-control laws.
- Use the Service to make a hiring decision in a way that is unlawfully discriminatory, or to evade obligations to provide reasonable accommodations.
- Submit content you do not have the right to submit, or that infringes any third party's intellectual property, privacy, or publicity rights.
- Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by applicable law.
- Probe, scan, or test the vulnerability of the Service without our prior written consent, or interfere with its operation or the operation of other users' access.
- Resell, sublicense, or provide the Service to third parties as a standalone product.
- Use the Service to build a competing product or to train a machine learning model intended to replicate the Service.
5. AI-generated outputs
Some Service features generate outputs using AI models (scorecards, competency analyses, candidate briefs, debriefs, and ranking results). These outputs are decision-support information; they are not professional advice and may contain errors or omissions. You are responsible for reviewing AI outputs before relying on them and for any decisions you make on the basis of them.
6. Subscriptions, fees, and credits
Access to paid features is governed by the plan and pricing presented at the time of purchase. Fees are billed in advance for the applicable subscription period or charged against a prepaid credit balance, as the case may be. All fees are exclusive of taxes; you are responsible for applicable taxes other than those on our net income.
We may change pricing on prospective renewals with reasonable notice. Except as required by law or as expressly stated, fees are non-refundable.
If your account is past due, we may suspend or terminate your access to the Service after notice and a reasonable opportunity to cure.
7. Confidentiality
Each party will protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information of similar sensitivity (and no less than reasonable care). Confidential information may be used only as needed to perform under these Terms, and disclosed only to personnel and contractors with a need to know who are bound by confidentiality obligations no less protective than these.
8. Warranties and disclaimers
We will provide the Service with commercially reasonable skill and care. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation, to the maximum extent permitted by law.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.
Each party's aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to us for the Service in the twelve months immediately preceding the event giving rise to the claim, or one hundred U.S. dollars (US$100) if no fees have been paid.
These limitations apply notwithstanding any failure of essential purpose of any limited remedy and to the maximum extent permitted by law.
10. Indemnification
You will defend, indemnify, and hold harmless TheBetterHire and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, and reasonable expenses (including attorneys' fees) arising from or related to (a) your or your users' use of the Service in violation of these Terms or applicable law, (b) Customer Data, including any allegation that the Customer Data infringes a third party's rights, and (c) any hiring or employment decision made by you or any of your users.
11. Term and termination
These Terms apply for as long as you use the Service. You may cancel your account at any time through the dashboard or by contacting support. We may suspend or terminate your account for material breach of these Terms, prolonged non-payment, or if we reasonably believe continued use poses a security or legal risk.
On termination, your right to use the Service ends. We will make a reasonable effort to provide an export of Customer Data on request for a limited period after termination, after which we may delete it in the ordinary course as described in the Privacy Policy. Sections that by their nature should survive termination (for example, payment obligations, confidentiality, warranty disclaimers, liability limits, and governing law) will survive.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date and, where appropriate, by emailing account holders. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of them.
13. Governing law and venue
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflicts-of-law principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Service will be the state and federal courts located in Delaware, and each party consents to the personal jurisdiction of those courts.
14. Miscellaneous
These Terms, together with the Privacy Policy and any order or pricing document referenced here, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. If any provision is held unenforceable, the remaining provisions will remain in full force. Failure to enforce a provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, reorganization, or sale of substantially all of our assets. Any notices to us should be sent to the contact email below.
15. Contact
DSB Technologies LLC
Delaware, United States
Email: support@thebetterhire.ai